Assistant Manager

Mrs Salisbury’s Famous Tea Rooms is a very busy, family run and independent tea room/café based in Maldon High Street. We offer breakfast, lunch, afternoon tea and the occasional pop up event. We are looking for an Assistant Manager to join our busy team, we know job hunting can be a tedious task so we have outlined the key job information in bullets below and the full job description underneath.

Highlights:

• £13 per hour plus tips (£2.10-£2.80 extra per hour)
• Daytime shifts with the occasional evening for pop up events.
• Working Days: Sunday, Monday, Tuesday, Wednesday, Friday from 8/8:30 until closing (around 4:30 pm)
• Paid trial shift to see if you like us
• Paid lunch breaks with food

About Us:
Mrs Salisbury’s Famous Tea Rooms is a beloved local establishment known for its charming atmosphere, exceptional service, and delightful range of teas, cakes, and traditional British fare. We pride ourselves on creating a warm and welcoming environment for our guests, offering a memorable experience with every visit. As we continue to grow, we are seeking a dedicated and dynamic Assistant Manager to join our team and contribute to our ongoing success.

Position Overview:
The Assistant Manager will play a crucial role in supporting the daily operations of Mrs Salisbury’s Famous Tea Rooms. Working closely with the General Manager, the Assistant Manager will help ensure that our tea rooms run smoothly, delivering exceptional customer service while maintaining high standards in food quality, cleanliness, and staff management.

Key Responsibilities:

1. Operational Support:
   • Assist in the day-to-day management of the tea rooms, including opening and closing procedures.
   • Ensure smooth operations during peak times, managing the floor staff effectively.
   • Monitor and maintain high standards of food presentation, hygiene, and overall customer experience.
2. Customer Service:
   • Uphold the highest level of customer service, ensuring that all guests have an outstanding experience.
   • Handle customer enquiries, complaints, and special requests in a professional and courteous manner.
   • Foster a positive and welcoming environment for both customers and staff.
3. Staff Management:
   • Support the General Manager in training and developing team members.
   • Supervise and motivate staff, ensuring they are well-prepared and knowledgeable about the menu and services.
4. Inventory and Supplies:
   • Assist in managing inventory levels, placing orders, and controlling stock to minimise waste.
   • Coordinate with suppliers to ensure timely delivery of high-quality ingredients and supplies.
5. Financial Oversight:
   • Assist in monitoring financial performance, including daily sales, cash handling, and budgeting.
   • Support the General Manager in achieving sales targets and implementing cost-control measures.

Requirements:

• Two yeas previous experience in a supervisory or management role within the hospitality or food service industry.
• Strong leadership and communication skills, with the ability to inspire and manage a diverse team.
• Excellent customer service skills and a passion for hospitality.
• Ability to work in a fast-paced environment, handling multiple tasks with grace under pressure.
• Knowledge of health and safety regulations in a food service setting.
• Proficiency in basic financial management and POS systems.
• Flexibility to work weekends, holidays, and varied shifts as needed.

Benefits:

• Competitive salary with opportunities for bonuses.
• Staff discounts on food and beverages.
• Ongoing training and professional development.
• A friendly and supportive work environment.
• Opportunities for career advancement within the company.