General Manager

Mrs Salisbury’s Famous Tea Rooms is a very busy, family run and independent tea room/café with now 3 locations. We offer breakfast, lunch, afternoon tea and the occasional pop up event. We are looking for an General Manager to help run our Coggeshall location and it’s busy team. We know job hunting can be a tedious task so we have outlined the key job information in bullets below and the full job description underneath.

Due to the location of this job a driving license and car is recommended.

Highlights:

• Daytime shifts with the occasional evening for pop up events.
• Full time: 5 days a week.
• Paid trial shift to see if you like us
• Paid lunch breaks with food

About Us:
Mrs Salisbury’s Famous Tea Rooms is a beloved local establishment known for its charming atmosphere, exceptional service, and delightful range of teas, cakes, and traditional British fare. We pride ourselves on creating a warm and welcoming environment for our guests, offering a memorable experience with every visit. As we continue to grow, we are seeking a dedicated and dynamic General Manager to join our team and contribute to our ongoing success.

Position Overview:
The General Manager will play a crucial role in supporting the daily operations of Mrs Salisbury’s Famous Tea Rooms. Working closely with the owners the General Manager will help ensure that our tea rooms run smoothly, delivering exceptional customer service while maintaining high standards in food quality, cleanliness, and staff management.

Key Responsibilities:

1. Operational Support:
   • Manage the day-to-day management of the tea rooms, including opening and closing procedures, rotas, hiring & ordering.
   • Ensure smooth operations during peak times, managing the floor staff effectively.
   • Monitor and maintain high standards of food presentation, hygiene, and overall customer experience.
2. Customer Service:
   • Uphold the highest level of customer service, ensuring that all guests have an outstanding experience.
   • Handle customer enquiries, complaints, and special requests in a professional and courteous manner.
   • Foster a positive and welcoming environment for both customers and staff.
3. Staff Management:
   • Support the Owners in training and developing team members.
   • Supervise and motivate staff, ensuring they are well-prepared and knowledgeable about the menu and services.
4. Inventory and Supplies:
   • Manage inventory levels, placing orders, and controlling stock to minimise waste.
   • Coordinate with suppliers to ensure timely delivery of high-quality ingredients and supplies.
5. Financial Oversight:
   • Assist in monitoring financial performance, including daily sales, cash handling, and budgeting.
   • Support the owners in achieving sales targets and implementing cost-control measures.

Requirements:

• Two years previous experience in a supervisory or management role within the hospitality or food service industry.
• Strong leadership and communication skills, with the ability to inspire and manage a diverse team.
• Excellent customer service skills and a passion for hospitality.
• Ability to work in a fast-paced environment, handling multiple tasks with grace under pressure.
• Knowledge of health and safety regulations in a food service setting.
• Proficiency in basic financial management and POS systems.
• Flexibility to work weekends, holidays, and varied shifts as needed.

Benefits:

• Competitive salary with opportunities for bonuses.
• Staff discounts on food and beverages.
• Ongoing training and professional development.
• A friendly and supportive work environment.
• Opportunities for career advancement within the company.