01621 888863

We’re open for business

We’ve made some changes to our service to protect our guests and staff, we like to call it the ‘new normal’.

Dining in our high street tea room

  • We pride ourselves on our service and that’s what we aim to maintain as best we can.
  • Opening times remain the same: Monday-Saturday, from 0900 with our last orders at 1600.
  • When you arrive, you’ll be asked to queue outside our front door, socially distanced behind the rope barriers. We’ll do our best to get you seated as soon as we can, but please be patient at busy times.
  • The ‘check-in’ procedure:
    • You’ll be asked to provide one contact per table (name + phone number or email address).  Your details are stored securely online in the same way they would be if you make a table reservation, we’re fully GDPR compliant. This is mandatory for all guests.
    • We’ll point out the NHS Track & Trace QR code for those using the app.
    • We’ll ask you to sanitise your hands
    • We’ll explain the rules on face masks and table service
    • We’ll ask how many households you’re in: to dine inside you’ll need to be in one household or support bubble. To dine outside, the maximum table size is 6.
  • The rule of six applies at all times.
  • Our inside dining areas are quite small, most tables have been removed and you’ll notice instructional floor stickers in the walkways and entrance. Our inside bathroom will remain open buy queuing isn’t allowed, guests will be able to use the courtyard bathroom using the distanced queuing system.
  • As you’ll understand, we’re doing everything we can to keep our loyal team safe. This includes providing an additional kitchen area & staff toilet among other precautions. For our team to distance safely, shifts have been staggered, meaning we have less kitchen staff over the lunch period, so your patience at busy times will be greatly appreciated. We carry out daily temperature checks and our team wears face coverings and other relevant PPE.

table reservations

Our reservation policy remains the same.

We only take reservations for Afternoon Tea which can be made over the phone or online.

MRS S in the park

Our pop-up Tea Room in Maldon Promenade Park is proving a great success, if you haven’t visited yet, you’re missing out! We’re open 7 days a week from 8.30am-5.30pm. Our opening hours do occasionally change with the weather. Prebook an Afternoon Tea Picnic Box here and view a sample menu here.

afternoon tea takeaway & delivery service

This service is still available. Order to collect from the Tea Room 7 days a week, or for weekend delivery.

Our nationwide fresh afternoon tea hamper service is now live!

a quick note on gift vouchers, credits & deposits

Lots of you will have expired vouchers from whilst we were closed, these have been extended to the end of October.

All gift vouchers, credits & deposit balances can be used in the ‘Tea Room’, ‘In The Park’ or against an ‘Online Order’. Please send us an email or give us a call with the voucher number and we’ll get everything sorted as soon as we can.


Thank you for all of your support, please bare with us as we adjust to the new normal.

My team and I look forward to welcoming you with open arms (no hugs & kissed just yet!)

Mrs s